1. PRIVACY

Personal details that are given to us will remain confidential and will never be given to a third party.

2. LIABILITY

Phuket Exotic Tour Co.,Ltd. acts only as an agent for carriers, transportation companies, hotels and all other contractors and will therefore have to disclaim responsibility for any loss, damages accidents, change of schedule, or other irregularities caused or arising from circumstances beyond their control, Phuket Exotic Tour Co.,Ltd. also reserves the right to change the itinerary with or without notice if found in the best interest of all concerned.

3. TOUR PRICE

Holiday packages includes; transportation, transfers, accommodation with breakfast, some meals, tours, service charge, government tax, etc., as outlined in each tour description. All package tour prices are based on a minimum participation of two persons.
Day Trips & Excursions includes; Transfer from your Hotel, English Speaking Guide, Soft drink, water, Coffee and Tea, Seasonal Fresh Fruit and Lunch, Marine National park entrance fees, Life Jacket, Mask, and Snorkels, Fully cover insurance.
Accommodation Includes; In room of choice facilities and hotel facilities. All service charge and government taxes included.

* CHILD RATES; Child prices apply to those aged 2 years and above but below 12 years.

* INFANT RATES; Child under 2 years is free of charge for all program

Excluded from tour price;
Expenses other than those specified in each tour itinerary e.g. airport taxes, additional meals, sightseeing, cost of passport, visas or other documentation, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, cable, telephone or communications charges, or any items of a personal nature are not included in the price quoted.
* After reservations and payments are made, you are required to print Tour Orders (Vouchers) from our booking system which serve as form of payment for hotels and optional services.

4. RESERVATION AND CONFIRMATION

Reservations are enquiries should be directed to :

Reservation Department :

E-mail : triptophuket@gmail.com
All reservations requested will be replied by fax or e-mail within two business day. If you do not receive any reply from us within this period, kindly resend your request as the messages could have been garbled or lost in transmission. Proof of sending is not proof of receipt.

5. PAYMENT

FULL PAYMENT must be received before your clients' arrival in Phuket unless prior arrangements have been made for credit facilities. Otherwise we reserve the right to cancel all reservations and services for the booking in question without further notice.

* A fax copy of the remittance made will also facilitate in the clearance of payment from our bank. Bank and finance charges are to be borne by the paying party.

VISA OR MASTER CARD
can be accepted by 3.5 % charges.
Please provide your credit card number, the correct of card’s holder name, expiry date & code on card.

6. CANCELLATION POLICY

HOLIDAY PACKAGES & HOTELS
If you cancel the following will be applied;

DAY TRIPS & ACTIVITIES, AIRPORT TRANSFER
If you cancel the following will be applied;

To cancel your reservation, you must do one of the following:

Cancel by sending an e-mail with the word "CANCEL" in the subject line and quoting your booking voucher number (right top side) example; 8899. Please also send your booking names and relevant dates.

7. REFUND POLICY

* Please note refunds can take up to 10-15 working days. All refund requested will be replied by fax or e-mail within two business day. If you don’t receive a reply from us within this period, kindly resend your request as the messages could have been lost in transmission. Proof of sending is not proof of receipt.